Each member of the CGA community is a customer experience specialist, bringing a unique combination of expertise, innovation and enthusiasm to the table. Each of us draws on a knowledge base built over years of hands-on operations within our clients’ businesses in various industry sectors. It is this proven combination that has made us leaders in our field, and makes CGA the ideal partner for any business seeking success from customer experience.



There are many reasons to work with CGA.

Firstly, there’s our people. Each member of our core team has a successful track record in retail, FMCG or e-commerce line management. We’ve ‘been there, done that’, and bring the wealth of our experience to your business. We only recruit people with a passion for customer experience and expertise in their chosen field, who are committed to sharing their knowledge.

Then, our unique methodologies really capture what your customers are feeling. Technology allows most companies to hold a wealth of data about their customers – but nothing about what it feels like to be your customer. We know how to bridge that gap, and how to improve or revolutionise those emotional engagements where necessary. We also understand the crucial importance of being able to go beyond theory and market research reports to deliver practical commercial initiatives that can be easily implemented.

And finally, we are committed to delivering significant, measurable business results for each and every one of our clients.

““CGA were excellent – well-informed, easy to listen to and prepared to challenge concepts from a position of knowledge. They really did add value and a fresh perspective.”
Richard Burrell - Director of Engineering and Operations - QVC

Let CGA’s experts help you achieve better business results through a better customer experience. Call +44 (0)1483 209 586 or email info@cgaexperience.com today.