Chris Garthwaite
Founder & CEO, CGA

Chris is widely recognised as a leading thinker in the field of customer experience – both in the UK and abroad.

With a career spanning over 20 years of senior board-level experience in businesses like Woolworths, Kingfisher, Dorling Kindersley and Digitas, Chris has consistently pioneered the customer agenda, developing unique insights and approaches as to how organisations can embrace customers in truly unique relationships.

Chris founded CGA in 2001 to pursue his passion for great customer experience – specifically the use of brand and customer insight in the delivery of integrated, innovative and cost-effective customer propositions that exceed customer expectations time and time again. Over the last seven years, Chris has worked on a wide range of strategic customer experience projects for national and international clients, making CGA a recognised leader in the customer experience arena.

Chris has an MBA from Bradford Business School, and is typically engaged in board level facilitation, customer experience blueprinting and organisational development.